Privacy Policy Last Updated: September 3, 2026 EmberWorks Atlanta LLC (“EmberWorks Atlanta,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or contacting us about our gas log installation services. This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information. 1. Information We Collect We may collect information that you voluntarily provide to us, including: Your name Phone number Email address Service address Information about your fireplace or gas log installation needs Any other information you choose to provide when contacting us We may also automatically collect certain basic technical information when you visit our website, such as your IP address, browser type, device type, and general website usage information. 2. How We Use Your Information We may use the information we collect to: Respond to inquiries and requests for estimates Schedule and provide gas log installation services Communicate with you regarding appointments and services Provide customer support Improve our website and services Maintain the security and functionality of our website Comply with applicable laws and legal obligations We do not sell your personal information. 3. Phone Calls and Text Messages If you provide us with your phone number, we may use it to contact you regarding your inquiry, estimate, appointment, or services you have requested. Message and data rates may apply to text messages depending on your mobile carrier. We will not use your phone number for unrelated marketing purposes without appropriate consent. 4. Website Hosting and Third-Party Services Our website is hosted and/or supported by IONOS. Information submitted through our website may be processed or stored through services provided by IONOS as necessary to operate the website and respond to your requests. IONOS may collect certain technical information as part of providing website hosting, security, and related services. Their handling of information is governed by their own privacy policies and terms. We may also use other third-party services from time to time, such as communication, scheduling, payment, analytics, or website tools. These services may process information as necessary to provide their services. 5. Cookies and Similar Technologies Our website may use cookies or similar technologies that help the website function properly, improve security, and understand how visitors use the website. You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality. 6. How We Protect Your Information We take reasonable measures to protect the personal information we receive from unauthorized access, disclosure, alteration, or destruction. However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. 7. How Long We Keep Your Information We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes. 8. Sharing of Information We may share personal information when reasonably necessary with: Service providers that help us operate our website or business Payment processors or other providers when necessary to complete a transaction Professional advisors when necessary Government authorities or law enforcement when required by law Other parties when necessary to protect our legal rights, customers, or business We do not sell or rent your personal information to third parties. 9. Your Choices You may contact us to request information about the personal information we may have about you or to request that we update or correct inaccurate information. You may also choose not to provide certain information. However, some information may be necessary for us to respond to an inquiry or provide requested services. 10. Children's Privacy Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. 11. Links to Other Websites Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of thirdparty websites. We encourage you to review the privacy policies of any third-party websites you visit. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this policy. 13. Contact Us If you have questions about this Privacy Policy or how we handle personal information, you can contact us: EmberWorks Atlanta LLC Atlanta, Georgia Email: emberworksatlanta@gmail.com Phone: 404-375-9988 ─── By using our website, you acknowledge that you have read and understood this Privacy Policy.